Return & Refund Policy

Niksha Foods

At Niksha, every jar is handcrafted with care, hygiene, and authenticity. Since we deal in perishable food products, we follow a strict no-return policy to ensure food safety and quality for all our customers.

Please read this policy carefully before placing an order.

 

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🚫 No Returns Policy

Due to the nature of our products (pickles & food items):

• Returns are not accepted once the order is delivered.

• This policy is in place to maintain hygiene, freshness, and food safety standards.

 

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✅ Refund Eligibility (Damage or Wrong Item Only)

Refunds are considered only in the following cases:

• The product is damaged during transit

• The wrong item is delivered

⚠️ No refunds will be issued for:

• Taste preferences

• Change of mind

• Minor oil seepage (natural for traditional pickles)

• Improper storage after delivery

 

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🎥 Mandatory Proof (Very Important)

To process any refund request, proof is compulsory.

You must provide:

• Clear unboxing video (from sealed package to product)

• Photos of the damaged product & outer packaging

📌 Proof must be shared within 24 hours of delivery.
Requests without valid proof or raised after 24 hours will not be accepted.

 

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🚚 Transit Damage Responsibility

• Niksha uses Shiprocket as its official logistics partner.

• Damage during transit is eligible for refund only with proper proof as mentioned above.

• Once verified, the refund will be processed accordingly.

 

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💳 Refund Method & Timeline

• Approved refunds will be credited to the original payment method used during checkout.

• Refunds are processed within 5–7 business days after approval.

• Bank processing time may vary depending on your payment provider.

 

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❌ Order Cancellations

• No cancellations are allowed once an order is placed.

• Orders are processed quickly to ensure freshness and timely delivery.

 

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💸 Cash on Delivery (COD)

• COD is not available.

• All orders must be prepaid via the available online payment methods.

 

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🌍 Shipping Coverage

• We currently ship only within India.

• International orders are not accepted at this time.

 

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📩 How to Raise a Refund Request

If your order meets the eligibility criteria:

📧 Email us at: support@niksha.in
📌 Subject line: Order Issue – Order ID
🕒 Timeline: Within 24 hours of delivery

Please include:

• Order ID

• Unboxing video

• Clear photos of the issue

 

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🤍 Our Promise

Niksha stands for honesty, tradition, and purity.
Every policy is designed to protect both our customers and the integrity of our food.

Thank you for supporting handcrafted home foods made with pride from Orugallu.

 

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